This Refund Policy applies to purchases of courses, question banks, subscriptions, and other paid features (collectively, "Paid Content") made through krititto.com and the Krititto mobile application, operated by Krititto ("Krititto", "we", "us", or "our"). This policy forms part of our Terms and Conditions.

1. General Policy: No Refunds After Access

Because Paid Content on Krititto (including courses, mock exams, and question banks) is delivered digitally and access is granted immediately upon successful payment verification, all sales are final once access has been granted. We do not offer refunds, credits, or exchanges for:

• Change of mind after a course or feature has been unlocked.
• Partial use or non-use of a course, mock exam, or question bank you have accessed.
• Dissatisfaction with academic performance or exam results.
• Failure to use purchased access before a subscription or course period ends.

2. Exceptions

We will review refund requests, at our discretion, in the following limited circumstances:

• Duplicate payment: you were charged more than once for the same purchase due to a technical or payment gateway error.
• Payment verified but access not granted: your payment was successfully deducted and verified, but you were not granted access to the corresponding content due to a technical fault on our end.
• Unauthorized transaction: you can demonstrate the payment was made without your authorization, subject to our review and any applicable mobile financial service provider procedures.

Refund requests under this section must be submitted within 7 days of the transaction, with the transaction ID, payment screenshot, and a description of the issue.

3. How to Request a Refund

• Email us with your registered account details, transaction ID, date of payment, and reason for the request.
• We may request additional information to verify your claim.
• We aim to review and respond to refund requests within 7 business days.

4. Approved Refunds

If a refund is approved, it will be issued to the original payment method (bKash, Nagad, or Rocket) used for the transaction. Processing times may vary depending on the mobile financial service provider and are generally outside our control. Approved refunds will typically be processed within 14 business days of approval.

5. Payment Verification Errors

Krititto uses an automated SMS-based verification system to confirm mobile financial service payments. If your payment was successful but not automatically detected, please contact support with your transaction details before assuming a refund is required — most such cases are resolved by manually granting access rather than issuing a refund.

6. Chargebacks

Initiating a chargeback or payment dispute with your mobile financial service provider without first contacting Krititto support may result in suspension of your account while the matter is investigated.

7. Changes to This Policy

We may update this Refund Policy from time to time. The updated policy will be posted on this page with a new effective date and applies to purchases made after that date.



Contact Us

If you have any questions, concerns, or requests regarding this policy, please contact us:

• Krititto
• Email: support@krititto.com
• Phone: 01341085305
• Address: 2/21, Parijat Abashik, Vodra, Rajshahi, Bangladesh