Krititto ("Krititto", "we", "us", or "our") operates the krititto.com website and the Krititto mobile application (together, the "Platform"), an online learning platform for SSC-level students in Bangladesh offering mock exams, question banks, courses, and related educational tools. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Platform.

By creating an account or using the Platform, you agree to the collection and use of information in accordance with this policy. If you are under 18, please review this policy together with a parent or guardian.

1. Information We Collect

1.1 Information You Provide

• Account details: name, email address, phone number, school/institution, class/grade, and password.
• Profile information: profile photo, date of birth, and other details you choose to add.
• Payment details: mobile financial service (bKash, Nagad, Rocket) transaction numbers and payment confirmations, used to verify and process payments. We do not store your MFS PIN or full account credentials.
• Content you submit: quiz answers, exam attempts, forum or comment posts, support requests, and feedback.
• Communications: messages you send us via email, support forms, or in-app chat.

1.2 Information Collected Automatically

• Device and usage data: IP address, device type, operating system, browser type, app version, and general location (city/region level).
• Usage activity: pages visited, features used, quiz/exam performance, time spent, and click patterns, collected via cookies, SDKs, and similar technologies.
• SMS-based payment verification: if you use our automated payment verification feature, transaction confirmation SMS content relevant to the payment (amount, transaction ID, sender) is processed solely to verify and match your payment.

1.3 Information From Third Parties

• Payment processors and mobile financial service providers (bKash, Nagad, Rocket) may share transaction status with us.
• If you sign in using a third-party account (e.g., Google/Facebook), we receive basic profile information you authorize.

2. How We Use Your Information

• To create and manage your account and provide access to courses, mock exams, and question banks.
• To verify and process payments and maintain accurate billing records.
• To operate gamification features such as leaderboards, badges, leagues, gifts, and referral programs.
• To personalize your learning experience and recommend relevant content.
• To communicate with you about your account, transactions, updates, and promotional offers (you may opt out of marketing communications at any time).
• To monitor, maintain, and improve the security, performance, and functionality of the Platform.
• To detect, investigate, and prevent fraud, abuse, or violations of our Terms and Conditions.
• To comply with applicable legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Platform (e.g., hosting providers, SMS/payment verification services, analytics providers), under confidentiality obligations.
• Payment and mobile financial service providers, solely to process and verify transactions.
• Affiliate teachers or partners, limited to information necessary to administer referral or affiliate programs you participate in.
• Law enforcement or regulators, where required by law or to protect the rights, safety, or property of Krititto, our users, or the public.
• A successor entity, in connection with a merger, acquisition, or sale of assets, subject to this policy or a materially similar one.

4. Cookies and Similar Technologies

We use cookies and similar technologies to keep you logged in, remember preferences, and understand how the Platform is used. You can control cookies through your browser settings; disabling cookies may limit some features of the Platform.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account as described in Section 7.

6. Data Security

We use reasonable administrative, technical, and physical safeguards (such as encrypted connections and access controls) designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

• Access and update: You may review and update your profile information from your account settings.
• Deletion: You may request deletion of your account and associated personal data by contacting us, subject to legal or legitimate business retention requirements (e.g., transaction records).
• Marketing preferences: You may opt out of promotional emails/SMS/notifications at any time.
• Children's use: The Platform is intended for SSC-level students. If you are a parent/guardian and believe your child has provided personal information without appropriate consent, please contact us.

8. Third-Party Links and Services

The Platform may contain links to third-party websites or services (e.g., payment gateways, social media). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.

9. International Users

The Platform is primarily intended for users in Bangladesh. If you access the Platform from outside Bangladesh, you do so on your own initiative and are responsible for compliance with local laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date, and, where appropriate, notify you through the Platform or by email.

11. Governing Law

This Privacy Policy is governed by the laws of the People's Republic of Bangladesh.



Contact Us

If you have any questions, concerns, or requests regarding this policy, please contact us:

• Krititto
• Email: support@krititto.com
• Phone: 01341085305
• Address: 2/21, Parijat Abashik, Vodra, Rajshahi, Bangladesh